I found that my Fujitsu scansnap s1500 no longer worked after updating my windows 10 machine to Windows 11. Here I provide the solution on how I got my fujitsu scansnap s1500 working on Windows 11.
How I searched for the Solution
Looking around through google i found others experiencing the same problem:
How I Fixed my Fujitsu scansnap s1500 on Windows 11
This site here called Surprise! Fujitsu Releases 64-Bit ScanSnap Manager for Older Scanners gave me the clue I needed, they said “Fujitsu had updated ScanSnap Manager to V7, with the company saying “We’ll soon be making ScanSnap Manager available for the new iX1500, as well as for earlier models.”
This directed me to the site showing the software updated for older scanner versions.
https://scansnap.fujitsu.com/global/ssmanagerv7/ <– don’t download from here read steps below.
The problem here is when you see my scanner the Fujitsu scansnap s1500 it only had the macOS drivers. (Screenshot below)
Showing that you can only see the macOS driver link
I worked out but altering the destination page, I could find the Windows 11 Drivers.
Step by Step on how to Fix ScanSnapS1500 on Windows 11
- Take notes of any custom settings on your existing ScanSnap software.
- Uninstall your ScanSnap Manager software Add Remove Programs.
- Download the Windows ScanSnap Installer Setup Program from here – https://scansnap.fujitsu.com/global/dl/setup/w-inst2-v7.html
- After Installation it should work, if not reboot your computer.
Windows 11 Copilot
Someone found they had issues after the install that the icon for Scansnap manager stays gray.
Currently i do not know a fix for Copilot version of windows, I do not have it myself so unable to test.
In the device manager, it shows an error for the device (“The drivers for this device are not installed. Code 28). There are no compatible drivers for this device”). Trying to update the driver through Windows.
Right Click and Update Driver and install manually from this file downloaded, that i created with exporting my windows 11 pro drivers.
Conclusion
I am so happy that Fujitsu listened to their customers and created an updated version of their software so customers can continue to use their ScanSnap S5100 again on Windows 11.
Happy scanning.
The latest Winblows 11 update messed up my scanner. I tried the installing the file listed above. It did not work. Any ideas? It works fine on a Windows 10 machine.
I would
1. remove all snansnap software reboot if asked
2. In device manager remove scanner with uninstalling it
3. reboot again.
4. install that software from that link again.
Let me know
Thank you, I will try that. Hopefully, it works. I’ll let you know.
Thank you so much, this worked. I was getting ready to order an new scanner but I love my S1500.
Fantastic. This worked for me as well….
thank you,
I just uninstalled and update with new version, it works perfect
Thank you again ( the scanned bothered me for couple months, )
Does this work with ScanSnap Organizer? I’ve been able to use this without ScanSnap Organizer, but once I install it, the ScanSnap driver seems to ‘hang’ and the ScanSnap S1500 becomes unresponsive. FWIW, I’m using a brand new PC, Windows 11. I can’t tell you how many times I’ve uninstalled, installed, reinstalled, etc. various solutions. This one seems hopeful!
Alternatively, is there another option for ScanSnap Organizer?
Hi Pete,
I could not test ScanSnap Organizer as the version to download here https://scansnap.fujitsu.com/global/dl/sscd/s1500.html would not accept my S1500 serial and says The entered SER. NO. is invalid. Try again. The letter I or O is not used in SER. NO. so I have just been using the ScanSnap Manager software located here https://scansnap.fujitsu.com/global/dl/setup/w-inst2-v7.html for my Windows 11 machine.
Hi Simon,
Thanks for the reply. I convinced myself I could live without the ScanSnap Organizer software, so I uninstalled everything, even the device itself from hardware manager. I did a clean re-install of the 64-bit driver. And now, even the new driver only works on initial install. Any re-boot or or re-start causes an apparent driver hangup. Pulling my hair out now… I’m considering purchasing the ViewScan software/driver for $100 (https://www.hamrick.com/purchase-vuescan.html). Talk me down from that ledge!
A few hours later… I tried the VueScan software, and it is a complete pile of cow turd. It DOES communicate with the ScanSnap S1500, but it misreads documents terribly. I fed it a document that included a few spreadsheet-like tables, a barcode, and a QR code. The scan went nuts just trying to isolate what it thought I was trying to scan. Sometimes the output just produced the QR code, sometimes part of one of the tables, another time just the table with very incorrect margins. Maybe the OCR is bad? It’s definitely not fit for 2022, and certainly not worth the $100.
Now, what I’ve done is to do a clean install — AGAIN — of the 64-bit driver you found. It was still giving me plenty of ‘hanging’ issues. However, I modified the properties of all the EXE files to not use any “compatibility” mode. For some reason the default was to have them set to compatibility for Windows 8. I also modified all the EXEs to run with administrator privileges. Now we’re getting somewhere. I’m finally able to scan again! There is one caveat, though. I need to manually start “ScanSnap Manager” upon the computer restarting. I have no idea why, but it now works again. I was even able to re-install ScanSnap Organizer and it’s performing normally.
Thanks for the help!
my god what a runaround, so strange you need to manually start it, so sorry you had to go through all that effort, wonder why it kept trying to force it into compatibility mode, the only difference for me is I’m using Windows 11 Pro Version 21H2 but not sure if your running the same or now. So glad you got it working pete.
Thanks again for the support! I really appreciate that 64-bit driver software!
Hi, I tried uninstalling all vestiges of the old ScanSnap this morning and believe I installed what you have pointed us to in the new link below but I still get the following message when I plug in the scanner: USB device not recognized / The last USB device you connected to this computer malfunctioned and Windows does not recognize it. Hoping you have a solution as I really want this to work.
I would
1. remove all snansnap software reboot if asked
2. In the device manager remove the scanner by uninstalling it
3. reboot again.
4. install that software from that link again.
Let me know
Still doesn’t work. Getting the same message about the USB device not recognized/the last usb device you connected to this computer malfunctioned and windows does not recognize it. There was no driver to remove and I scrubbed any and all scansnap folders to make sure there wasn’t anything lingering. Just in case I’m not doing this right, this is a S1500 I’m trying to get to work on a computer running windows 11. The instructions for the software I downloaded from your page point to newer models, not the s1500.
Its not the first link but this link in the steps https://scansnap.fujitsu.com/global/dl/setup/w-inst2-v7.html
I have a Fujitsu S510. Have been running Scansnap Manager 6.5L61 for long time. Upgraded to Windows 11, no issues, still running . (Background: had fought with previous versions of Scansnap in the past and were happy to finally get it working with Windows 10).
All good until Windowsupdate 2022-04 Cumulative Update for Windows 11 KB5012643 which broke Scansnap.
https://blogs.windows.com/windows-insider/2022/04/14/releasing-windows-11-build-22000-651-to-the-release-preview-channel/
I was able to restore to a recent restore point, rolling back the Windows update. That fixed it, Scansnap back working. So good evidence that KB5012643 broke it.
But now Windows keeps trying to re-apply this update brearking again. Will try your suggestion above and remove scanner in device manager and scansnap and re-install.
Will report back what happens
Update to my previous post.
Within device manager I removed the S510 scanner and rebooted, and that fixed it. So still with latest Windowsupdate still running.
Note, when I went into device manager, the S510 scanner did not show up because it was hidden, so had to go to view, Show hidden devices.
Also I attempted to uninstall Scansnap manager, but it complained with an error saying “a newer version is already installed”. An odd error to see when UNinstalling the software. So I left that in place and didn’t mess with it, turns out was needed to fix the problem.
All good now. Thanks for your help.
great news 🙂 what a pain
One last bit of clarification. The Windows 11 update KB5012643 is in the Microsoft Release Preview Channel, so its not rolled out publicly yet. I reported to MS Feedback, so might be fixed before it ships??
Its also labeled Windows 11 Build 22000.651 (KB5012643)
One last bit of clarification. The Windows 11 update KB5012643 is in the Microsoft Release Preview Channel, so its not rolled out publicly yet. I reported to MS Feedback, so might be fixed before it ships??
Its also labeled Windows 11 Build 22000.651 (KB5012643)
I believe I had a bad cable and it is now working on Windows 11. Thank you!
S1300i is completely screwed up. Rebooting computer sometimes gets it to work, other reboots – nothing. This is a completely ridiculous situation. I’ve uninstalled, downloaded and resinstalled the updates directly from Fujitso at least a dozen times. I am about done. Will switch to a new scanner shortly as I need this thing daily and cannot continue to have this issue.
Sorry to hear I have zero experience with the S1300i as mine is the s1500, the company has made it very hard for people.
Thank you for posting this! I was able to successfully install the software from the link after first disabling antivirus software. I can now use my S1500 with Windows 11!
Thank you for sharing. As above we were about to order a newer model SnapScan as we love our S1500. No need to now as it’s working like a champ.
Thank you so much!! This solved the Windows 11 compatibility issue. I really hated the thought of buying a new ScanSnap when my s1500 worked so well. It is indispensable in my work and the workarounds just weren’t working.
I am a happy camper again. Love my ScanSnap.
Worked like a charm!! Solved my compatibility problems with Windows 11. Thank you, thank you, thank you. I was getting soooo frustrated. Sometimes it would work, sometimes it would not. Problem solved.
Thank you so much! Happy to be able to use my scanner again.
First install framework.net 3.5 to run 32bit app on a 64 bit system
.framewo3.5.https://www.fujitsu.com/global/support/products/computing/peripheral/scanners/scansnap/software/s1500w-setup.html
Otherwise it will not work.
Succes,
Chris
Thanks for that tip will leave it here for others to see too 🙂
Just solved my Scansnap S1500 not connecting (probably due to Windows 11 update). Your replacement program worked for me. Thank you for finding it and posting it. Notice — it did not work the first time because I did not un-install all previous Scansnap software.
Hi Simon, you saved my day. I am using the Scansnap S1500 on an MSI Bravo 17 Notebook with Windows 11 Pro Ver. 22H2 and I can confirm that after removing the drivers, rebooting and installing the drivers and net framework, then plugging in the scanner it works.
Greetings from Germany
Great news Jen glad all my fiddling around to get this working keeps helping people. Thanks for the well wishes from Germany I would love to visit one day as im from Australia the closest I got to Germany was Switzerland back in 2007.
Hi Simon, you saved my day. I am using the Scansnap S1500 on an MSI Bravo 17 Notebook with Windows 11 Pro Ver. 22H2 and I can confirm that after removing the drivers, rebooting and installing the drivers and net framework, then plugging in the scanner it works.
Greetings from Germany
Great advice – my S1500 is working again! You’re the man!
God to hear Matt. I am glad this is still giving dividends to people I’m still using mine after all these years
THANK YOU! The steps worked perfectly! I can now scan again. Darn Windows 11 has messed me up on more than my ScanSnap ix500, but … now it’s working again! One happy camper!
Working (thank you!!) but not able to scan to a folder outside of my rack 2 filer software, “destination folder not valid”??
i just disabled scansnap online update in windows 11 startup.. hopefully this will stop it from trying to continually hijack my machine and force me to go through a reinstall as described in your blog (thank you) Hopefully it works.. to do this.. go to search on win11, type startup and scroll down to the above named program and turn it off. I have had to reinstall the working driver 3x now from their awful update prompt.
Sorry if I’m being thick but should I get to the link that downloads WinSSInst2WW.exe ?
Yes get it from here. (but read above for context)
https://www.pfu.ricoh.com/global/scanners/scansnap/dl/setup/w-inst2-v7.html
Excellent. Thank you so much. It is working. And thank you for your environmental help – 1 less item going into landfill and no manufacture of alternative equipment.
Worked for me – thank you!
It worked for my S510
Uninstall all my old scansoft versions etc.
I had to stop my virus software first.
Installed.
Works like a charm
Thank you!
Simon, what a find you made! My brother and I have S1500s and were convinced we needed to get a more current model, like ix1400 or ix1500. Then came across your fix. Boy were we surprised. We have W10 now but need to move apps, etc to new W11 desktops. Your link works on W10 now and expect it to work on W11 as well. The S1500 is a great little machine and it looks like we can keep it going for some time.
Thanks again, as another commenter made, You are The Man!
just used your links to get the S1500 working again on a second W11 machine. Thanks for documenting all of this. Much appreciated
Hi Simon,
The V7.2L71 software works for my S1500 but I have been unable to figure how to get the “continue” capability. They mention a “home screen” on the touch panel (none on S1500).
https://www.pfu.ricoh.com/imaging/downloads/manual/ss_webhelp/en/help/webhelp/topic/ope_scan_multipage.html Know of any workaround? Particularly bad when I have multiple misfeeds.
Ed
Thank you Simon! I moved from a desktop to a laptop and the ScanSnap Manager for the S1500 didnt get copied over. The went to the website and found that the scanner is discontinued and no longer supported. I thought I was going to have to buy a new scanner. This solved my issue and I am not able to use the scanner. My next challenge is to get the scansnap organizer loaded. I haven’t tried that yet and hoping there is a fix for that as well.
Thanks! it worked great on my new windows 11 XPS!
Needed to connect my 2009 SnapScan S1500 on a new Windows 11 Dell notebook. Downloaded and installed: https://scansnap.fujitsu.com/global/dl/setup/w-inst2-v7.html. After downlaoding a Windows Framework driver, it works like a charm. Thank you for saving me from buying a new scanner.
your welcome
Thank you for your post. I have a Scansnap S1500 and I’m trying to get it to work with my new Windows 11 Copilot laptop but I haven’t gotten it to work yet. I have tried everything above and other suggestions in all of these comments. After installing the software and turning on the scanner, the icon for Scansnap manager stays gray. When I got to the device manager, it shows an error for the device (“The drivers for this device are not installed. Code 28). There are no compatible drivers for this device”). Trying to update the driver through Windows or the Scansnap folder do not work.
Any other suggestions for me to try?
I don’t have any experience with Windows 11 Copilot yet, I am running Windows 11 Pro myself in the device manager it says the following about the driver.
FUJITSU
22/09/2008
9.13.66.2
The driver deatils tap that shows the driver in C:\windows\system32\drivers are:
ksthunk.sys
usbscan.sys
fj52usb-x64.dll
I might be able to export my windows 11 version i have installed and you should be able to update from my version let see if i can create.
Ok i have updated the post you will see info under Windows 11 Copilot let me know if it works for you as your 90% there.
Simon,
Thank you for your response and for actually spending time to look into my issue. I downloaded the zip file you posted above and it contains the following:
fj52usb-x64.dll
S1500-x64.cat
s1500-x64.inf
s1500-x64.PNF
After unzipping and pointing device manager to update the scansnap driver from this folder, it still says “Windows was unable to install your ScanSnap S1500. Windows could not find drivers for your device.”
So, unfortunately, it still is not working for me.
Followed this guide for the export
https://www.elevenforum.com/t/backup-and-restore-device-drivers-in-windows-11.8678/
But one of the comments seems interesting
“Fr years I have used a tiny portable app called Double Driver Backup and Restore that backs up all drivers and any software packages associated with them”
Ill look it up.
Ok Make a new backup of the driver set using Double Driver Backup and Restore.
The link is updated above.
You could just try now using the manual install the same was as you did before.
Let me know how you go.
Thank you for providing the new driver download files. Unfortunately, they still do not work for me. Still the same error of “Windows was unable to install your ScanSnap S1500. Windows could not find drivers for your device.”
Sorry Sam i am unsure what do do from here i only have Windows 11 with the copilot preview unsure why these new laptop differ, hopefully someone else in the comments will find a fix.
Simon,
I wanted to provide an update. I ended up buying a new ScanSnap iX1400 since I could not get the S1500 to work. However, after hooking it up and downloading the ScanSnap Home software, my CoPilot laptop still would not recognize the USB. However, with the new unit, I could call a support number, which I did this morning.
The first thing the agent asked me to do was tell him which processor I have. My laptop has the Snapdragon(R) X 12-core X1E80100 processor. He then told me that this is an ARM processor and therefore, there is no compatibility between it and any of the ScanSnap products. If I purchase a wifi enabled scanner, there is a chance it may work over wifi only, but there is no guaranty on that either.
Just thought I would let you know. Looks like I need to switch brands after over 20 years of using ScanSnaps. I want to thank you again for your efforts in trying to help me resolve this.
That’s interesting the about the ARM processor, there may be a way possibly to emulate in windows, other wise worse case you could run a VM with windows 11 but that’s a nasty work around.
And i don’t have a machine to play with to test various options.
Lieber Simon, durch Ihre tolle Vorarbeit gelang es mir, meinen ScanSnap S1500 auf meinem neuen Rechner mit Windows 11 zu installieren! Vielen Dank dafür! Wenn es solche Menschen wie Sie nicht gäbe, die innovative Tipps im Netz geben, wäre unser Land erheblich ärmer! Herzliche Grüße Burkhard Ziemens
Simon,
Thank you, thank you, thank you. I have a S300 I use to scan punchcards. Going to Windows 11 the original software did not work. I looked into using VueScan. It appeared to work but differently.
Found your site via a Reddit post. Installed and voila! It identified my S300 and worked fine. One minor glitch. If I want to save to a folder of my choosing it only creates a PDF.
If I save to User\Pictures\ScanSnap it saves as a JPG. I can live with this quirk.
I’m glad got it working and worked out how to get it into JPGs it can be a little quirky, personally i mainly do PDFs for scanning bills etc to reduce clutter. I am glad you can get back to scanning all those punchcards.
It worked! Thank you for taking the time to post this and the instructions and continuing to reply to people and help them. I noticed that on their website they might be discontinuing this download in October 2024, but hoping they keep it active for others who need it. The hardware still works with the software, no need to trash it!
Glad it worked for you! I’ve noticed the same thing about the download possibly being discontinued. Just in case they do remove it, I’ve made a copy of the software available here so people can still access it if needed. No reason to toss perfectly good hardware when it works just fine with the software!
Thanks, Simon! The link (https://scansnap.fujitsu.com/global/dl/setup/w-inst2-v7.html) still let me download it and I completed the installation. But my scansnap s1500 won’t work. I’m wondering if this is because of their 10/31/2024 discontinuation…? Hate to toss this perfectly fine scanner.
out of interest if this installer from their website compatible?
https://www.pfu.ricoh.com/global/scanners/scansnap/dl/win-sshoffline.html
have a file will organise upload
You don’t happen to have the full offline installer do you? Even the one you posted is the online, and it tries to go to their servers to pull the files. It fails since they pulled it.
out of interest if this installer from their website compatible?
https://www.pfu.ricoh.com/global/scanners/scansnap/dl/win-sshoffline.html
I do have it will organise it
Unfortunately the file you provided for installation relies on their server still being accessible and it’s not.
Does anyone have an offline installer for version 7.5 out there?!?!? Why is this so hard to find?
out of interest if this installer from their website compatible?
https://www.pfu.ricoh.com/global/scanners/scansnap/dl/win-sshoffline.html
i have a copy on my machine ill organise upload and share link later slow internet here in Australia for me lol
Thanks for posting this. I’m using windows 10 with copilot. I installed the drivers you had and control panel is recognizing S1500 without problem. Installed the software, S1500 is not listed. No good.
Thanks for posting this. I’m using win10 with co pilot. Had to recover, so lost all my software. I got the s1500 showing in control panel with the drivers you put up. I installed scansnap but the s1500 isn’t in the list of supported devices.
hello copy https://scansnap.fujitsu.com/global/dl/setup/w-inst2-v7.html an sd then go to wayback machine . Use a date before october 2024.Then you can download the Scan snap manager V 7.2 L71
The link to the installer does not have the S1500 scanner listed so is unfortunately not compatible and all other download links do not work for this scanner.
We have a fair few ScanSnap S1500 around the place (along with lots of newer models) and since replacing some very old computers with new Windows 11 ones we have not been able to install the software for the scanner on Windows 11 as the download links do not work!!
Really need to find the driver/software that works for this scanner that is offline etc.
Ok just finished some testing and I found on my local machine a file called WinS1500ManagerV55L10WW.exe [519MB] in size.
Spun up a virtual machine and installed the drivers and got it working.
I can no longer find the drive from Fujuitsu as they seem to have deleted it.
I have slow internet but i will organise later in the week to upload to internet archive and then give you the link to download.
Just upgraded my machine with a new install of the Scansnap software from disk for my S1500. Seems to work good. The only issue is that the Manager wiindow that your create profiles in is too small and I cannot see all the options anymore. Does anyone know of a registry key that will let me increase the window size? it is version 5.1 L30. Any help would be much appreciated!!
view at: https://goodcheerallyear.blogspot.com/p/scansnap-manager.html
Many thanks, you saved me a year ago, and now again that the online installer stopped working.
I was able to find the offline instalar by googling the filename you shared.
http://specs.buho.ch/Printer_Scanner/WinS1500ManagerV55L10WW.exe
I don´t know how long it will stays here, but it may help while you upload your copy.
Glad you found a copy online I’ve also downloaded it i’m thinking of placing it on the Internet Archive, trying to figure out if thats allowed or not.
Simon, I have read through all of this, and the links are broken. I installed the 24H2 update and my S1500 now does not work. I was able to find ScanSnap v7.1 but that is it. Can you please help me. Thanks in advance.
Did you encounter the same issue using this file?
http://specs.buho.ch/Printer_Scanner/WinS1500ManagerV55L10WW.exe
When I tested it, I still had to manually apply the drivers after installation. To help, I created a file:
s1500-x64.inf_amd64_ff718616e5120c3b.zip
You can download it from my Google Drive:
https://drive.google.com/file/d/1SPFxk1v9_JEGY73u6zLN3mvP7hOy7Dhp/view?usp=sharing
After installing the main application, try going into Device Manager to add the driver manually.
Simon,
All of this posts on this string are interesting, yet I am still stuck
I am running windows 11. I downloaded the Wins1500Manager V55L10WW.exe file and loaded the ScanSnap Manager App. ScanSnap Manager is an App on my PC that looks like I can open and run, but when I click on it to open it nothing happens? I also downloaded the zip file with the driver (4 files) from your google drive but don’t have any idea what to do with those files, nor how to get the ScanSnap Manager to open.
Can you provide some layman steps for how to get this app running as I am not very computer savvy
1. Press Win + X or right-click the Start button.
2. Select Device Manager from the menu.
3. Locate the unknown device (likely from the scanner) in the list, usually marked with a yellow exclamation point.
4. Double-click the unknown device to open its Properties window.
5. Go to the Driver tab and click Update Driver.
6. Choose Browse my computer for drivers.
7. Click Browse and navigate to the folder where you extracted the driver files.
8. Select the correct driver file (it’s usually clear which one to pick, often an .inf file).
9. Complete the installation and check that the device is recognized in Device Manager.
Ho uno scansnap s1500 Ho seguito le vostre guide ma non va. Installando la vecchia home di mi riconosce lo scanner ma mi da errore hardware 0x00048004 , ho provato a cambiare cavetto ma nulla, sempre lo stesso errore. Ho provato con il download della nuova home snapscan ma quale scanner dovrei selezionare visto che l’s1500 non c’è?
Hai riscontrato lo stesso problema utilizzando questo file?
http://specs.buho.ch/Printer_Scanner/WinS1500ManagerV55L10WW.exe
Quando l’ho provato, dovevo ancora applicare manualmente i driver dopo l’installazione. Per aiutare, ho creato un file:
s1500-x64.inf_amd64_ff718616e5120c3b.zip
Puoi scaricarlo dal mio Google Drive:
https://drive.google.com/file/d/1SPFxk1v9_JEGY73u6zLN3mvP7hOy7Dhp/view?usp=sharing
Dopo aver installato l’applicazione principale, prova ad accedere a Gestione dispositivi per aggiungere manualmente il driver
@simoninfinity,
per the above instructions:
“Download the Windows ScanSnap Installer Setup Program from here – https://scansnap.fujitsu.com/global/dl/setup/w-inst2-v7.html”
When I click on the above url, I’m redirected to: https://www.pfu.ricoh.com/global/scanners/scansnap/dl/index.html
Seems that Ricoh doesn’t want people gaining access to the software/drivers for the no longer supported s1500.
Am I doing something incorrect?
Did you encounter the same issue using this file?
http://specs.buho.ch/Printer_Scanner/WinS1500ManagerV55L10WW.exe
When I tested it, I still had to manually apply the drivers after installation. To help, I created a file:
s1500-x64.inf_amd64_ff718616e5120c3b.zip
You can download it from my Google Drive:
https://drive.google.com/file/d/1SPFxk1v9_JEGY73u6zLN3mvP7hOy7Dhp/view?usp=sharing
After installing the main application, try going into Device Manager to add the driver manually.