I found that my Fujitsu scansnap s1500 no longer worked after updating my windows 10 machine to Windows 11. Here I provide the solution on how I got my fujitsu scansnap s1500 working on Windows 11.
How I searched for the Solution
Looking around through google i found others experiencing the same problem:
How I Fixed my Fujitsu scansnap s1500 on Windows 11
This site here called Surprise! Fujitsu Releases 64-Bit ScanSnap Manager for Older Scanners gave me the clue I needed, they said “Fujitsu had updated ScanSnap Manager to V7, with the company saying “We’ll soon be making ScanSnap Manager available for the new iX1500, as well as for earlier models.”
This directed me to the site showing the software updated for older scanner versions.
https://scansnap.fujitsu.com/global/ssmanagerv7/ <– don’t download from here read steps below.
The problem here is when you see my scanner the Fujitsu scansnap s1500 it only had the macOS drivers. (Screenshot below)
Showing that you can only see the macOS driver link
I worked out but altering the destination page, I could find the Windows 11 Drivers.
Step by Step on how to Fix ScanSnapS1500 on Windows 11
- Take notes of any custom settings on your existing ScanSnap software.
- Uninstall your ScanSnap Manager software Add Remove Programs.
- Download the Windows ScanSnap Installer Setup Program from here – https://scansnap.fujitsu.com/global/dl/setup/w-inst2-v7.html
- After Installation it should work, if not reboot your computer.
Conclusion
I am so happy that Fujitsu listened to their customers and created an updated version of their software so customers can continue to use their ScanSnap S5100 again on Windows 11.
Happy scanning.
The latest Winblows 11 update messed up my scanner. I tried the installing the file listed above. It did not work. Any ideas? It works fine on a Windows 10 machine.
I would
1. remove all snansnap software reboot if asked
2. In device manager remove scanner with uninstalling it
3. reboot again.
4. install that software from that link again.
Let me know
Thank you, I will try that. Hopefully, it works. I’ll let you know.
Thank you so much, this worked. I was getting ready to order an new scanner but I love my S1500.
Fantastic. This worked for me as well….
thank you,
I just uninstalled and update with new version, it works perfect
Thank you again ( the scanned bothered me for couple months, )
Does this work with ScanSnap Organizer? I’ve been able to use this without ScanSnap Organizer, but once I install it, the ScanSnap driver seems to ‘hang’ and the ScanSnap S1500 becomes unresponsive. FWIW, I’m using a brand new PC, Windows 11. I can’t tell you how many times I’ve uninstalled, installed, reinstalled, etc. various solutions. This one seems hopeful!
Alternatively, is there another option for ScanSnap Organizer?
Hi Pete,
I could not test ScanSnap Organizer as the version to download here https://scansnap.fujitsu.com/global/dl/sscd/s1500.html would not accept my S1500 serial and says The entered SER. NO. is invalid. Try again. The letter I or O is not used in SER. NO. so I have just been using the ScanSnap Manager software located here https://scansnap.fujitsu.com/global/dl/setup/w-inst2-v7.html for my Windows 11 machine.
Hi Simon,
Thanks for the reply. I convinced myself I could live without the ScanSnap Organizer software, so I uninstalled everything, even the device itself from hardware manager. I did a clean re-install of the 64-bit driver. And now, even the new driver only works on initial install. Any re-boot or or re-start causes an apparent driver hangup. Pulling my hair out now… I’m considering purchasing the ViewScan software/driver for $100 (https://www.hamrick.com/purchase-vuescan.html). Talk me down from that ledge!
A few hours later… I tried the VueScan software, and it is a complete pile of cow turd. It DOES communicate with the ScanSnap S1500, but it misreads documents terribly. I fed it a document that included a few spreadsheet-like tables, a barcode, and a QR code. The scan went nuts just trying to isolate what it thought I was trying to scan. Sometimes the output just produced the QR code, sometimes part of one of the tables, another time just the table with very incorrect margins. Maybe the OCR is bad? It’s definitely not fit for 2022, and certainly not worth the $100.
Now, what I’ve done is to do a clean install — AGAIN — of the 64-bit driver you found. It was still giving me plenty of ‘hanging’ issues. However, I modified the properties of all the EXE files to not use any “compatibility” mode. For some reason the default was to have them set to compatibility for Windows 8. I also modified all the EXEs to run with administrator privileges. Now we’re getting somewhere. I’m finally able to scan again! There is one caveat, though. I need to manually start “ScanSnap Manager” upon the computer restarting. I have no idea why, but it now works again. I was even able to re-install ScanSnap Organizer and it’s performing normally.
Thanks for the help!
my god what a runaround, so strange you need to manually start it, so sorry you had to go through all that effort, wonder why it kept trying to force it into compatibility mode, the only difference for me is I’m using Windows 11 Pro Version 21H2 but not sure if your running the same or now. So glad you got it working pete.
Thanks again for the support! I really appreciate that 64-bit driver software!
Hi, I tried uninstalling all vestiges of the old ScanSnap this morning and believe I installed what you have pointed us to in the new link below but I still get the following message when I plug in the scanner: USB device not recognized / The last USB device you connected to this computer malfunctioned and Windows does not recognize it. Hoping you have a solution as I really want this to work.
I would
1. remove all snansnap software reboot if asked
2. In the device manager remove the scanner by uninstalling it
3. reboot again.
4. install that software from that link again.
Let me know
Still doesn’t work. Getting the same message about the USB device not recognized/the last usb device you connected to this computer malfunctioned and windows does not recognize it. There was no driver to remove and I scrubbed any and all scansnap folders to make sure there wasn’t anything lingering. Just in case I’m not doing this right, this is a S1500 I’m trying to get to work on a computer running windows 11. The instructions for the software I downloaded from your page point to newer models, not the s1500.
Its not the first link but this link in the steps https://scansnap.fujitsu.com/global/dl/setup/w-inst2-v7.html
I have a Fujitsu S510. Have been running Scansnap Manager 6.5L61 for long time. Upgraded to Windows 11, no issues, still running . (Background: had fought with previous versions of Scansnap in the past and were happy to finally get it working with Windows 10).
All good until Windowsupdate 2022-04 Cumulative Update for Windows 11 KB5012643 which broke Scansnap.
https://blogs.windows.com/windows-insider/2022/04/14/releasing-windows-11-build-22000-651-to-the-release-preview-channel/
I was able to restore to a recent restore point, rolling back the Windows update. That fixed it, Scansnap back working. So good evidence that KB5012643 broke it.
But now Windows keeps trying to re-apply this update brearking again. Will try your suggestion above and remove scanner in device manager and scansnap and re-install.
Will report back what happens
Update to my previous post.
Within device manager I removed the S510 scanner and rebooted, and that fixed it. So still with latest Windowsupdate still running.
Note, when I went into device manager, the S510 scanner did not show up because it was hidden, so had to go to view, Show hidden devices.
Also I attempted to uninstall Scansnap manager, but it complained with an error saying “a newer version is already installed”. An odd error to see when UNinstalling the software. So I left that in place and didn’t mess with it, turns out was needed to fix the problem.
All good now. Thanks for your help.
great news 🙂 what a pain
One last bit of clarification. The Windows 11 update KB5012643 is in the Microsoft Release Preview Channel, so its not rolled out publicly yet. I reported to MS Feedback, so might be fixed before it ships??
Its also labeled Windows 11 Build 22000.651 (KB5012643)
One last bit of clarification. The Windows 11 update KB5012643 is in the Microsoft Release Preview Channel, so its not rolled out publicly yet. I reported to MS Feedback, so might be fixed before it ships??
Its also labeled Windows 11 Build 22000.651 (KB5012643)
I believe I had a bad cable and it is now working on Windows 11. Thank you!
S1300i is completely screwed up. Rebooting computer sometimes gets it to work, other reboots – nothing. This is a completely ridiculous situation. I’ve uninstalled, downloaded and resinstalled the updates directly from Fujitso at least a dozen times. I am about done. Will switch to a new scanner shortly as I need this thing daily and cannot continue to have this issue.
Sorry to hear I have zero experience with the S1300i as mine is the s1500, the company has made it very hard for people.
Thank you for posting this! I was able to successfully install the software from the link after first disabling antivirus software. I can now use my S1500 with Windows 11!
Thank you for sharing. As above we were about to order a newer model SnapScan as we love our S1500. No need to now as it’s working like a champ.
Thank you so much!! This solved the Windows 11 compatibility issue. I really hated the thought of buying a new ScanSnap when my s1500 worked so well. It is indispensable in my work and the workarounds just weren’t working.
I am a happy camper again. Love my ScanSnap.
Worked like a charm!! Solved my compatibility problems with Windows 11. Thank you, thank you, thank you. I was getting soooo frustrated. Sometimes it would work, sometimes it would not. Problem solved.
Thank you so much! Happy to be able to use my scanner again.
First install framework.net 3.5 to run 32bit app on a 64 bit system
.framewo3.5.https://www.fujitsu.com/global/support/products/computing/peripheral/scanners/scansnap/software/s1500w-setup.html
Otherwise it will not work.
Succes,
Chris
Thanks for that tip will leave it here for others to see too 🙂
Just solved my Scansnap S1500 not connecting (probably due to Windows 11 update). Your replacement program worked for me. Thank you for finding it and posting it. Notice — it did not work the first time because I did not un-install all previous Scansnap software.
Hi Simon, you saved my day. I am using the Scansnap S1500 on an MSI Bravo 17 Notebook with Windows 11 Pro Ver. 22H2 and I can confirm that after removing the drivers, rebooting and installing the drivers and net framework, then plugging in the scanner it works.
Greetings from Germany