scansnap s1500 not working with windows 11

By | February 2, 2022

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I found that my Fujitsu scansnap s1500 no longer worked after updating my windows 10 machine to Windows 11. Here I provide the solution on how I got my fujitsu scansnap s1500 working on Windows 11.

How I searched for the Solution

How I Fixed my Fujitsu scansnap s1500 on Windows 11

This site here called Surprise! Fujitsu Releases 64-Bit ScanSnap Manager for Older Scanners gave me the clue I needed, they said “Fujitsu had updated ScanSnap Manager to V7, with the company saying “We’ll soon be making ScanSnap Manager available for the new iX1500, as well as for earlier models.”

This directed me to the site showing the software updated for older scanner versions.

https://scansnap.fujitsu.com/global/ssmanagerv7/  <– don’t download from here read steps below.

The problem here is when you see my scanner the Fujitsu scansnap s1500 it only had the macOS drivers. (Screenshot below)

Showing that you can only see the macOS driver link

I worked out but altering the destination page, I could find the Windows 11 Drivers.

Step by Step on how to Fix ScanSnapS1500 on Windows 11

  1. Take notes of any custom settings on your existing ScanSnap software.
  2. Uninstall your ScanSnap Manager software Add Remove Programs.
  3. Download the Windows ScanSnap Installer Setup Program from here – https://scansnap.fujitsu.com/global/dl/setup/w-inst2-v7.html
  4. After Installation it should work, if not reboot your computer.

Conclusion

I am so happy that Fujitsu listened to their customers and created an updated version of their software so customers can continue to use their ScanSnap S5100 again on Windows 11.

Happy scanning.

27 thoughts on “scansnap s1500 not working with windows 11

  1. RH

    The latest Winblows 11 update messed up my scanner. I tried the installing the file listed above. It did not work. Any ideas? It works fine on a Windows 10 machine.

    Reply
    1. Simon Post author

      I would

      1. remove all snansnap software reboot if asked
      2. In device manager remove scanner with uninstalling it
      3. reboot again.
      4. install that software from that link again.

      Let me know

      Reply
  2. RH

    Thank you, I will try that. Hopefully, it works. I’ll let you know.

    Reply
  3. James Jordan

    Thank you so much, this worked. I was getting ready to order an new scanner but I love my S1500.

    Reply
  4. joseph

    thank you,
    I just uninstalled and update with new version, it works perfect

    Thank you again ( the scanned bothered me for couple months, )

    Reply
  5. Pete Melluse

    Does this work with ScanSnap Organizer? I’ve been able to use this without ScanSnap Organizer, but once I install it, the ScanSnap driver seems to ‘hang’ and the ScanSnap S1500 becomes unresponsive. FWIW, I’m using a brand new PC, Windows 11. I can’t tell you how many times I’ve uninstalled, installed, reinstalled, etc. various solutions. This one seems hopeful!

    Alternatively, is there another option for ScanSnap Organizer?

    Reply
  6. Pete Melluse

    Hi Simon,
    Thanks for the reply. I convinced myself I could live without the ScanSnap Organizer software, so I uninstalled everything, even the device itself from hardware manager. I did a clean re-install of the 64-bit driver. And now, even the new driver only works on initial install. Any re-boot or or re-start causes an apparent driver hangup. Pulling my hair out now… I’m considering purchasing the ViewScan software/driver for $100 (https://www.hamrick.com/purchase-vuescan.html). Talk me down from that ledge!

    Reply
  7. Pete Melluse

    A few hours later… I tried the VueScan software, and it is a complete pile of cow turd. It DOES communicate with the ScanSnap S1500, but it misreads documents terribly. I fed it a document that included a few spreadsheet-like tables, a barcode, and a QR code. The scan went nuts just trying to isolate what it thought I was trying to scan. Sometimes the output just produced the QR code, sometimes part of one of the tables, another time just the table with very incorrect margins. Maybe the OCR is bad? It’s definitely not fit for 2022, and certainly not worth the $100.

    Now, what I’ve done is to do a clean install — AGAIN — of the 64-bit driver you found. It was still giving me plenty of ‘hanging’ issues. However, I modified the properties of all the EXE files to not use any “compatibility” mode. For some reason the default was to have them set to compatibility for Windows 8. I also modified all the EXEs to run with administrator privileges. Now we’re getting somewhere. I’m finally able to scan again! There is one caveat, though. I need to manually start “ScanSnap Manager” upon the computer restarting. I have no idea why, but it now works again. I was even able to re-install ScanSnap Organizer and it’s performing normally.

    Thanks for the help!

    Reply
    1. Simon Post author

      my god what a runaround, so strange you need to manually start it, so sorry you had to go through all that effort, wonder why it kept trying to force it into compatibility mode, the only difference for me is I’m using Windows 11 Pro Version 21H2 but not sure if your running the same or now. So glad you got it working pete.

      Reply
  8. Pete Melluse

    Thanks again for the support! I really appreciate that 64-bit driver software!

    Reply
  9. Lynn Fleischbein

    Hi, I tried uninstalling all vestiges of the old ScanSnap this morning and believe I installed what you have pointed us to in the new link below but I still get the following message when I plug in the scanner: USB device not recognized / The last USB device you connected to this computer malfunctioned and Windows does not recognize it. Hoping you have a solution as I really want this to work.

    Reply
    1. Simon Post author

      I would

      1. remove all snansnap software reboot if asked
      2. In the device manager remove the scanner by uninstalling it
      3. reboot again.
      4. install that software from that link again.

      Let me know

      Reply
  10. Lynn Fleischbein

    Still doesn’t work. Getting the same message about the USB device not recognized/the last usb device you connected to this computer malfunctioned and windows does not recognize it. There was no driver to remove and I scrubbed any and all scansnap folders to make sure there wasn’t anything lingering. Just in case I’m not doing this right, this is a S1500 I’m trying to get to work on a computer running windows 11. The instructions for the software I downloaded from your page point to newer models, not the s1500.

    Reply
  11. Rayh

    I have a Fujitsu S510. Have been running Scansnap Manager 6.5L61 for long time. Upgraded to Windows 11, no issues, still running . (Background: had fought with previous versions of Scansnap in the past and were happy to finally get it working with Windows 10).
    All good until Windowsupdate 2022-04 Cumulative Update for Windows 11 KB5012643 which broke Scansnap.
    https://blogs.windows.com/windows-insider/2022/04/14/releasing-windows-11-build-22000-651-to-the-release-preview-channel/
    I was able to restore to a recent restore point, rolling back the Windows update. That fixed it, Scansnap back working. So good evidence that KB5012643 broke it.

    But now Windows keeps trying to re-apply this update brearking again. Will try your suggestion above and remove scanner in device manager and scansnap and re-install.
    Will report back what happens

    Reply
  12. Rayh

    Update to my previous post.
    Within device manager I removed the S510 scanner and rebooted, and that fixed it. So still with latest Windowsupdate still running.
    Note, when I went into device manager, the S510 scanner did not show up because it was hidden, so had to go to view, Show hidden devices.
    Also I attempted to uninstall Scansnap manager, but it complained with an error saying “a newer version is already installed”. An odd error to see when UNinstalling the software. So I left that in place and didn’t mess with it, turns out was needed to fix the problem.
    All good now. Thanks for your help.

    Reply
  13. Rayh

    One last bit of clarification. The Windows 11 update KB5012643 is in the Microsoft Release Preview Channel, so its not rolled out publicly yet. I reported to MS Feedback, so might be fixed before it ships??
    Its also labeled Windows 11 Build 22000.651 (KB5012643)

    Reply
  14. Rayh

    One last bit of clarification. The Windows 11 update KB5012643 is in the Microsoft Release Preview Channel, so its not rolled out publicly yet. I reported to MS Feedback, so might be fixed before it ships??
    Its also labeled Windows 11 Build 22000.651 (KB5012643)

    Reply
  15. Lynn Fleischbein

    I believe I had a bad cable and it is now working on Windows 11. Thank you!

    Reply
  16. Eric

    S1300i is completely screwed up. Rebooting computer sometimes gets it to work, other reboots – nothing. This is a completely ridiculous situation. I’ve uninstalled, downloaded and resinstalled the updates directly from Fujitso at least a dozen times. I am about done. Will switch to a new scanner shortly as I need this thing daily and cannot continue to have this issue.

    Reply
    1. Simon Post author

      Sorry to hear I have zero experience with the S1300i as mine is the s1500, the company has made it very hard for people.

      Reply
  17. Thomas

    Thank you for posting this! I was able to successfully install the software from the link after first disabling antivirus software. I can now use my S1500 with Windows 11!

    Reply
  18. Bruce

    Thank you for sharing. As above we were about to order a newer model SnapScan as we love our S1500. No need to now as it’s working like a champ.

    Reply
  19. Susan

    Thank you so much!! This solved the Windows 11 compatibility issue. I really hated the thought of buying a new ScanSnap when my s1500 worked so well. It is indispensable in my work and the workarounds just weren’t working.
    I am a happy camper again. Love my ScanSnap.

    Reply

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